what is your return policy?
U.S. ONLINE RETURN POLICY
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at firstname.lastname@example.org. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at email@example.com.
Returns will not be accepted without an original purchase receipt. All merchandise must be returned in the original selling condition and include the original product packaging, tags, and labels. Merchandise purchased in stores may be returned for a full refund of the original form of payment up to 30 days from the purchase date. All returns made with a gift receipt will be returned for a store merchandise gift card. Exchanges without an original purchase receipt will only be accepted for the same item in a different color or size. Merchandise sold as final sale may not be returned or exchanged at any time. One-time price adjustments can be made with the original purchase receipt up to 14 days from the purchase date, excluding pre-advertised promotions. Items may only be returned, exchanged, or price adjusted within the country where purchase was made. Items purchased in the contiguous United States may not be returned, exchanged, or price adjusted in Hawaii, and items purchased in Hawaii may not be returned, exchanged, or price adjusted in the contiguous United States. Bathage reserves the right to limit or deny returns or exchanges.
U.S. ONLINE RETURN POLICY
Merchandise purchased on www.bathage.com in its original condition (new, unused and unwashed) with tags attached must be returned to our warehouse within 30 days of the order date found on the packing list. Please include the return form included in your package to ensure timely processing. Refunds will be issued based on the original form of payment. Items purchased on the U.S. website may not be returned or exchanged in Hawaii — they must be sent back to our processing center. Bathage reserves the right to limit or deny returns or exchanges.
Please allow up to 14 business days from when we receive the items in our warehouse for your account to be refunded. We will send you an email once we have completed the refund process.
Items purchased outside of the United States are not eligible for returns. Online orders in Hawaii cannot be returned in Hawaii stores and must be returned to the e-commerce warehouse.
Price adjustments will not be honored for online purchases.
Merchandise received as a gift may be returned for a full refund to the person who purchased the gift or an online promo code can be issued to the person who received the gift. To receive a promo code, please include the email address that you would like it sent to in the comments section of your Return Form. We will then email you a one-time use coupon code in the amount of the purchase, which can be redeemed only online.
GIFT CARD RETURN POLICY
You may return purchases you made using a gift card by mail to bathage.com or in store within 30 days for a full refund. If you mail your return, you will receive a merchandise credit number (a new gift card by email) that you will be able to use online on bathage.com or any store within the contiguous United States. If you also used a credit card to complete the same purchase, the credit card will be refunded directly for the same amount you paid with it. You can also return your purchase to Bathage within the contiguous United States for store merchandise credit. All other return requirements must also be met.
BY MAIL USING YOUR OWN CARRIER
To return items by mail using a carrier of your choice, please go to http://bathageshowercurtain.returnscenter.com. Select "Ship with Any Carrier of Your Choice" on the final step, print a return packing slip, repack the items (including all original tags), and ship them back at your own expense. Please note: shipping costs and alteration fees will not be refunded.
RETURNS WITH PREPAID SHIPPING LABEL
To return items using a prepaid label, please go to http://bathageshowercurtain.returnscenter.com. Select "Use a Prepaid Shipping Label" on the final step, print the return packing list and shipping label, and repack the items (including all original tags). Please affix the printed prepaid return label to the outside of the box and drop it off at any United States Postal Service location, or include it with your outgoing USPS mail. Please note that shipping cost will be deducted from the refund amount to cover the cost of return shipping. Please note: shipping costs and alteration fees will not be refunded.
WHEN DO I RECEIVE MY REFUND ONCE I HAVE RETURNED AN ITEM?
We will process the return as soon as possible, but it can take up to 14 business days from when we receive the items in the warehouse for your account to be refunded. We will send you an email once we have completed the refund process.
CAN I EXCHANGE AN ITEM VIA MAIL?
We do not currently offer exchanges. You may return your items following our standard return procedure and make a replacement order at any time.
WHAT SHOULD I DO IF THERE’S A PROBLEM WITH MY ORDER?
If you have experienced a problem with your order, please contact our customer service team by visiting our contact us page.